Support & FAQ

It depends on the items you are ordering and your preferred delivery method.

1. Shipping to PO Boxes

Accessories: Yes. We can ship accessories to PO Boxes via standard carriers like USPS.

Dolls: No. Due to weight and size restrictions, dolls require a standard physical street address and cannot be delivered to PO Boxes. Please ensure your house number and street details are accurate at checkout.

2. Shipping to Pickup Points

Yes. If you prefer not to receive the doll at your doorstep, you can enter the address of a nearby pickup point. Please note our standard carrier assignment rules:

Dolls are randomly assigned to UPS or FedEx.

Accessories are randomly assigned to USPS, SpeedX, UniUni, GOFO, Yanwen, etc, and specific courier companies are not supported.

Important: If your chosen pickup location requires a specific courier, please email us (service@salorein.com) immediately after placing your order, so that we can arrange the corresponding courier to deliver your doll.

Privacy Guarantee:
All packages, regardless of the destination, are 100% discreet. Your items will arrive in plain exterior boxes with no visible product information.

Shipping a 20-55lb piece of tech domestically usually costs a fortune—but not for you. We offer 100% Free Shipping on all Salorein orders within the contiguous United States. Zero hidden freight fees, zero checkout surprises. The price you see is the price you pay.

Currently, we ship exclusively within the United States. All orders are dispatched directly from our local US warehouses to ensure fast and discreet delivery. We are actively working on expanding our logistics and plan to support shipping to Canada, the UK, and the EU in the near future.

US Distribution Center: > 18501 Arenth Ave, City of Industry, CA 91748

Orders are typically processed within24-48 hoursandshipped within 48 hours on business days. (Weekends and holidays are not considered business days)

Since we ship directly from our US fulfillment centers, your order will hit your doorstep in just 3-5 business days. You’ll receive a tracking number the moment it leaves our facility, so you can monitor its exact journey.

We currently do not offer faster shipping options,warehouse pickup,expedited delivery,designated date delivery, or next-day delivery.

Orders are typically processed within 24-48 business hours and shipped within 48 business hours. If there is a delay, it might be due to peak seasons or special circumstances. We will process your order as soon as possible and notify you of any delays, If you have any questions, please contact our customer service representative: service@salorein.com

After your order is shipped, we will provide a tracking number. You can use this number on the carrier's website to check the status of your package. Please note that it is normal for the tracking information to not update for 1-3 business days while the package is in transit to the courier. If there is no update for an extended period, please contact us.

If your package is marked as delivered on the carrier's weebsite but you have not received it, please check locationssuch as your porch,backyard, garage, or any place where the package might: have been left. Also, ask anyone who might have pickedit up for you. If you stillcannot find it, please contact the carrier and inform us sowe can assist you in resolving the issue.

All products are thoroughly inspected and securely packaged before shipment. Upon receiving your package, please inspect it for any damage:

If the outer box is opened or the product’s packaging is damaged.
If the outer box has noticeable water stains.

In such cases, immediately take photos or videos as evidence and check the inner packaging for damage. File a claim with the carrier and contact us if further assistance is needed.

If you receive the wrong item, please promptly provide photos and videos to the carrier for a claim. Once confirmed, we will arrange for a replacement shipment.

We offer flexible shipping options across the U.S. via major carriers including FedEx, UPS, and USPS, alongside efficient local partners like Speedx and UniUni.

For this question, there are two situations in all.
Situation 1:
You can change the shipping address before your order is shipped. But please note that we process orders within 24 hours, so if you need to modify the shipping address, please provide us with the new shipping address as soon as possible.

Situation 2:
Once the package has left our warehouse and is in transit, we are unable to change the shipping address for you directly. In this case, you can contact the courier directly using the tracking number we provide to arrange for the package to be delivered to a nearby pickup point. Alternatively, you can contact us to arrange for the package to be returned and resent to the correct address. Sorry for all the inconvenience.

Salorein sets the highest after-sales standard in the industry—an exclusive commitment. Our warranty policy features two primary coverages:

Torso Material Warranty (90 Days): Covers the physical body, specifically the external TPE flesh and physical structure. Within 90 days of delivery, If there appears to be a defect or damage of the product after receiving the product, please contact us with photos or a video. We arrange the re-shipment or a full refund of the product for you.

Mechanical & Technical Warranty (1 Year): Covers the internal mechanical and technical components: the suction and vibration modules. Within one year of delivery, should the mechanical or technical components require servicing, please reach out to us with a description of the issue. There is no need to return the torso, we will directly provide you with a brand-new replacement.

Should you require any assistance, our dedicated support team is always ready to help.

Customers have the right to cancel their order before shipment without providing any reason. To exercise the right of cancellation, the customer must notify our customer service representative with a clear statement indicating their decision to terminate the contract.

To help us process your cancellation request more efficiently, we kindly suggest including the reason for cancellation in your email. This will allow us to better assist and improve our service.

*Please note that once the package is shipped from our warehouse (e.g., we send you the tracking number), the order cannot be cancelled. In this case, please do not open the package after receiving it, and send a photo of the unopened package to our support email address. We will then arrange the return for you. For more information about returns, please refer to our return policy.

To avoid unnecessary charges, we recommend that you carefully confirm the details of your order before completing it.

If you do not open the package within 14 days of receiving the product, it can be returned.
If you have opened the plastic bag outside the doll or when the packaging are no longer in their original, complete, undamaged and unused state. Due to the nature of the products and their usage, we do not support returns. Because if other customers received the doll with the plastic bag opened, they will worry about their health and safety.
Please confirm the product and color you want to buy before placing the order, so as to avoid your loss due to your decision.

1. Before shipment:

If you want to change the color/product, please contact our support email. We can change the product/color for you. Or cancel the order and place a new one.

2. During shipment:

Under this condition, you can return your order after you receive it. So in order to avoid unnecessary cost, please confirm your order carefully. However, for the return caused by non-quality problems, the customer needs to pay 15% of the cost as the product replenishment fee. Then you can place your order again.

Please be careful not to open the package before returning it. And tell the courier not to open the package.

3. After shipment:

If you don't like the product and the outer film of the product is not opened, please take a picture and contact our support email at various websites. After our review is completed, we will provide the return information. And please provide us with your tracking number after you send the package.

After our warehouse staff receive the goods, you will be given a refund, but please note that we will not refund your shipping costs. In addition, we will deduct 15% of the cost of transportation for the refund caused by your personal reasons other than quality problems. Then you can place your order again.

We want you to love your purchase. If you need to return an item, please keep the following in mind:

14-Day Returns: You can return any unopened and unused product within 14 days of delivery. Due to hygiene reasons, we cannot accept returns once the factory seal or plastic packaging is broken.

Easy Process: Always contact our Customer Service team to authorize your return first. Unauthorized returns cannot be processed for a refund.

Fees & Shipping: A 15% restocking fee will be deducted from your refund. Customers are responsible for return shipping costs. Return processing time: 3-5 business days

1-Year Warranty: We stand behind our quality. We offer a 1-year warranty covering manufacturing defects. Please contact us for a free replacement of any defective or incorrect items.

Note: "Not liking" an item after use does not qualify as a defect due to the intimate nature of our products.

1. If customers cancel order before shipment, we will make a full refund for all payments received from customers. After the order is canceled, the system will process the refund to the customer's payment account.
2. If it is a return refund, we will arrange a refund for the customer after receiving the returned products and completing the product inspection.(Please note that we will deduct 15% of the order amount as the product replenishment fee)
3. If there appears to be a defect or damage of the product after receiving the product, please contact us immediately by sending pictures or video to our customer service representative, and we will arrange the re-shipment or a full refund of the product for you.
4. Please note, an item is not deemed defective if just because you do not like it after you receive it or use it. Due to the nature of the products and their usage, we cannot offer a refund in these situations.
* Refund processing time: 3-5 business days (depending on the processing speed of different banks.)
* Please note that if you use klarna to pay, it may take up to 14 days for the refund processing and the balance of the associated payment method to be updated. You will receive an email and notification with updated refund information. For more details, please contact Klarna.

Your privacy is very important to us. We understand that you may not want others to know what you have ordered. That's why all our packages are sealed and 100% confidential.

We will deliver your order in plain cardboard boxes, with no mention of Salorein. There are no pictures or text on the outside of the box indicating the contents of the items. There is absolutely no way to know what is inside the package or who the sender is.

In addition, some dolls can be heavy and difficult to move. Salorein has added a black carrying bag to help with this issue.Therefore, not only will your doll arrive completely confidential and safely in your hands, but once you unpack the package and discard the Salorein product box, the black carrying bag and foam packaging will further protect your privacy while also making it easier for you to move the doll.

You can read our Privacy Package Policy for more information.

Your privacy, our priority.

As shown in this sample label, we ensure total discretion:

Discreet Sender Name: Instead of our brand name, we use a neutral fulfillment title like "WAREHOUSE FULFILLMENT."

No Product Details: There are zero mentions of "dolls" or any product descriptions on the label.

Standard Logistics Appearance: To any observer or carrier, your package looks like a regular home delivery order.

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Yes, We have meticulously engineered a comprehensive waterproof architecture to safeguard the internal electronics. You can submerge the device in water for cleaning or flush water directly through the internal channel, rest assured that the electronic components are fully protected from water exposure during routine washes.

Just keep one detail in mind: to protect the internal motor and circuitry, please do not aim the water stream directly at the power switch, and towel dry promptly after washing.

Under 45dB. This level is comparable to soft ambient background noise, ensuring discreet use even in quiet environments.

When your package arrives, you'll receive one the Salorein doll, along with one user manual, one drying stick, and one custom privacy case (designed for storage). The package also includes one magnetic USB charging cable for charging your device.

*Please note that the Adriana and Valentina dolls come with an extra storage bag.

We’ve included these thoughtful accessories to make care and storage completely effortless.

Approximately 120 minutes. The LED indicator will pulse while charging and remain solid once fully charged.

Approximately 60 minutes. Our optimized power system ensures consistent, high-performance output for an uninterrupted experience.

Rated at 3.7V. We recommend using a standard USB port or a 5V power adapter to ensure optimal battery longevity.

Salorein sex dolls feature an outer layer made of medical-grade liquid TPE. Depending on the doll and design, the internal structure may include a metal skeleton and other support or filling materials. All materials comply with relevant safety standards, are non-toxic, and safe for normal use.

TPE provides a naturally soft and elastic feel , closely mimicking the pliable, supple quality of human skin.

To maintain the softness and durability of the TPE, please use water-based lubricants only. Avoid silicone or oil-based products as they may compromise the material.

We stand behind our quality. If any issues arise, please contact us immediately[service@salorein.com].

Our team provides discreet, professional support to resolve it promptly.

While the device arrives with a partial charge, we recommend a full charge before your first use to ensure peak performance and battery longevity.

Cleaning your doll affects the hygiene and longevity of the doll.

We recommend cleaning the doll before using it for the first time, directly after each use, and at least every 2-4 weeks (regardless of usage). This should be the perfect balance between hygiene and ensuring the doll lasts as long as possible.

Cleaning a sex doll after use is a simple process that can be completed in just a few minutes with the right tools. Here's a guide on how to keep your sex doll looking as good as new using the recommended tools:
Important: Ensure the device is powered off before cleaning your doll.

1. Flushing the Doll's Vagina:
Using Salorein Sex Doll Care Kit: Install the portable sex doll cleaning machine: Gently twist and unscrew the nozzle from the enema ball, squeeze the ball to release air, then fully submerge the ball in warm water and release, screw the nozzle back onto the ball to complete the installation.

Insert the tip with the sprinkler hole fully into the doll's tunnel. Squeeze the ball to let warm water spray into the doll's tunnel through the sprinkler hole.

2. If mild soap or shower gel was used, rinse the doll's passage repeatedly until all foam is gone.

3. Shake or squeeze out most of the water from inside the doll.

4. Gently insert the drying stick into the tunnel to absorb the residual moisture. After that, you can squeeze the doll's abdomen and buttocks appropriately to facilitate the drying stick to absorb the moisture inside.

5. Remove the water-absorbing stick after leaving it for about 30-60 minutes. Do not leave the drying stick in the tunnel for a long time to avoid tearing the tunnel. If you find that there is still moisture in the tunnel after removing the drying stick, you can replace it with another drying stick and leave it for about 30 minutes. The water-absorbing stick can be reused. It is recommended to clean it after each use and place it in a ventilated place to dry.

6. To pat dry the doll's skin, gently pat the skin with a soft cloth while it's damp. Avoid excessive force.

7. After removing most of the water from the doll's body, let it stand for an hour to air dry naturally. Then, you can apply skin rejuvenating powder to the doll's body (only on the exterior) to emit a pleasant fragrance and prevent skin stickiness. Avoid applying the powder when the doll is very wet.

8. Gently place the doll into the Salorein polycarbonate box, zip up the black handbag to protect privacy and prevent dust.

* Note: please remove the drying stick before storing to avoid channel tearing. And ensure that the doll's tunnel is completely dry that no moisture remains to prevent the growth of bacteria and mould.

For more information, please refer to our detailed cleaning and maintenance guide: Cleaning and Maintenance Guide for Sex Dolls

After cleaning your doll, it is crucial to ensure that the skin is thoroughly dried. Wet skin is more prone to tearing and abrasions.

1. To dry your doll, gently pat the damp skin with a soft cloth. Avoid applying excessive force.

2. Use drying stick - Gently insert the drying stick into the tunnel to absorb any remaining moisture. Then squeeze the doll's abdomen and buttocks appropriately to help the drying stick absorb the moisture inside.

3. Remove the water-absorbing stick after leaving it for about 30-60 minutes. Do not leave the drying stick in the tunnel for a long time to avoid tearing the tunnel. If you find that there is still moisture in the tunnel after removing the drying stick, you can replace it with another drying stick and leave it for about 30 minutes. The water-absorbing stick is reusable. It is recommended to clean it after each use and place it in a ventilated place to dry. (Do not use a hair dryer or any other heating device)

4. Place the doll in a room with air conditioning or a fan to allow it to air dry naturally.

5. Once the doll is completely dry, you can apply Renewal Powder. Body powder (or baby powder) not only provides a natural fragrance but also a soft touch to the doll's skin. If your doll feels sticky, simply reapply a small amount of body powder.

*Please remove the drying stick before storing to avoid channel tearing. And ensure that the doll's tunnel is completely dry that no moisture remains to prevent the growth of bacteria and mould.

For more information, please refer to our detailed cleaning and maintenance guide.

Oiling can replenish the oil in the doll's skin, especially if it becomes dry. However, do not oil too frequently—only when needed, depending on the doll’s condition.
1. While the entire doll is dry, massage the oil gently into the doll’s skin (think of it as a massage, not a full bath).
2. Absorption: Allow the oil to absorb for about 3 hours (or 12 hours for petroleum jelly).
3. After 3 hours, most of the oil should be absorbed, but there may be some leftover in areas like hollows.
4. Use a microfiber towel to pat dry any excess oil, dirt, or stains. Avoid rubbing, as it can cause micro abrasions.

* Once the oil is fully absorbed, lightly dust the skin with baby powder or cornstarch. This helps maintain a realistic, silky texture and prevents any surface stickiness.

1. Before storing, ensure that the tunnels and skin of your sex doll are completely dry. Our products come with privacy packaging, ensuring that your doll can accompany you for a long time. The polystyrene packaging and the doll fit snugly, providing dust protection, oxidation prevention, and avoiding deformation of the doll's soft chest/hips. The black outer bag of the polystyrene packaging is equipped with double zippers for better privacy protection and easy transportation. Therefore, we recommend that when not in use, you restore the doll's limbs to their original position upon receipt and store it in the polystyrene packaging.
*Please avoid direct contact between the doll and the black handbag to prevent any potential staining.
2. Additionally, when storing the doll, avoid placing it near PVC or silicone materials. It's best to keep them in a cool, dry, dark place, away from direct sunlight and strong odors.
3. Be mindful not to leave the doll on leather or dyed leather chairs for an extended period, and avoid dressing the doll in dark-colored clothes for prolonged periods to prevent dye transfer into the skin.

Our dolls are made from soft and durable TPE material. However, TPE’s high porosity makes it prone to absorbing dirt, especially the dyes from dark-colored clothing.
To keep your doll in pristine condition, we recommend avoiding dark-colored clothing. If you do choose dark outfits, please wash them several times before dressing your doll, and keep sharp objects away to protect the skin’s delicate texture.

If staining occurs: Apply a small amount of baby oil or a specialized TPE cleaner to the affected area. Gently wipe the stain 1–2 times, or repeat as needed until the mark fades. Regular care and maintenance will ensure your doll stays in optimal condition for years to come.

Using the right cleaning and maintenance products can better protect your sex doll:

• Soap/water solution: Used to kill bacteria on the doll and extract excess oils. Use this to remove factory oils when you first receive the doll.
• Mineral oil (baby oil): Used to clean the doll and remove dirt beneath the surface of the TPE material.
• Warm water: Used to rinse the doll to remove any embedded powder, dirt, or debris.
• Vaseline: Used to replenish lost oils on the doll and extend its lifespan.
• Renewal powder: Used to restore the doll's smooth and silky feel. The powder can dry out the doll and cause friction damage to the skin, which is an inevitable downside of TPE compared to silicone dolls.

• Do not use abrasive soaps or any other harsh cleaning products.

• Do not use chemicals, alcohol or any other general user stain removers.

• Avoid using use harsh materials or any sharp objects when cleaning the doll as this could lead to puncturing the skin.

• Do not use silicone based lubricants.

• Do not apply too much pressure to the doll’s skin when cleaning or drying the sex doll as again this could lead to a tear.

• Do not apply perfumes as these contain alcohol which is very harmful to your sex doll.

• Do not attempt to speed up drying by leaving the doll near a radiator, fire or any other heating device.

• Do not dress the sex doll in dark clothes or clothes that stain easily.

• Keep out of reach from children and pets.

• It is recommended to use original packing bags,sealed boxes, or frosted bags for storing sex doll. Store in a cool, dark place to ensure product longevity. Never store in direct sunlight.

• If the sex doll accidentally fell to the ground and the skin becomes dusty, wash it with mild liquid soap or antibacterial soap.

Proper Storage of Torso Dolls

To ensure the longevity and proper maintenance of your torso doll, the storage position is very important.

Half-Body Torso Dolls

• Best Position: Lie flat with the chest facing upwards (similar to a person lying on their back).
• Why?: This position helps to maintain the doll’s shape and prevents any unnecessary pressure on the chest area.

Hip Torso Dolls

• Best Position: Lie flat with the chest facing downwards (similar to a person lying on their stomach).
• Why?: This position helps to protect and preserve the shape of the hips and rear, minimizing strain or deformation.

By following these storage guidelines, you can help maintain the shape and condition of your doll.

Ideal Storage Environment for Dolls

To ensure the longevity and optimal condition of your doll, it's important to store it in the right environment.

Temperature Recommendations:

• Room Temperature: Store your doll in a normal room temperature environment.

Avoid Extremes:

• Too High: Prolonged exposure to high temperatures can cause irreversible damage to the doll’s material.
• Too Low: Exposure to sub-zero temperatures can also lead to permanent harm.

By keeping your doll in a stable, moderate temperature, you help preserve its quality and durability.

At Salorein, your privacy and security are our top priorities. For a seamless checkout, we support:

PayPal|Credit Card|Apple Pay|Klarna|Afterpay| Google Pay

Our online store is SSL verified to ensure the security of your personal information and payment. We take strict security measures to prevent fraudulent transactions to protect you and us.

If you have any questions or need further assistance, please feel free to contact us.

We do not currently offer cash on delivery options.

Instead, we offer a variety of secure and convenient online payment methods, so you can purchase worry-free on our website through the following methods: PayPal, Credit Card, Apple Pay, Klarna, Afterpay, Google Pay

How to Get Our Discount Codes:

You can obtain our discount codes through two main channels:

1. Our website:
We run promotions from time to time, you can subscribe and visit our website to see the specific discounts on the scrolling banners and how long the discount codes are valid.
2. Our Social Media:
Follow us on YouTube, Twitter, Instagram etc., where we regularly post discount codes to reward our fans.

How to Use Your Discount Code:

1. Choose Your Product: Add your desired product to your shopping cart.
2. Proceed to Checkout: Click "CHECKOUT."
3. Enter Discount Code: On the checkout page, fill in your information. Then, enter your discount code in the box beside the product and click "Apply."
4. Choose payment method: After applying the code, choose your preferred payment method and click "Pay now" to complete the order.
We hope you have a happy purchasing experience. If you have any questions, please feel free to ask.

Typically, when making a purchase, you will need to provide your email address, phone number, current address, and card number for payment. All communication will be sent to your email address. Providing us with accurate details is crucial, as otherwise you may not receive your payment plan and any updates on your order.

During the payment process, some customers may experience payment failure. Below are common issues and their solutions, based on the payment method:

Credit Card Payment:
Credit card payments may fail for the following reasons:

· Insufficient funds
· Purchase not authorized by the card owner
· Incorrect account/billing details
· Expired credit card
· Credit card not authorized for international transactions in Hong Kong

Solution:
· If you encounter any of the issues listed above, please contact the issuing bank for authorization.
· If none of these apply, note that the payment audit for adult products, such as sex dolls, is strict and cautious. As a result, many customers may face difficulty making successful payments via credit card directly on the payment page.

Klarna Payment:
For Klarna payments, although the “Pay Later in 4” option is widely promoted, it may not always be available. The availability of this option is determined by an algorithm that takes into account several factors, including:

· Address details
· Cardholder details
· Order amount
· The online store
· Previous order history
· Item availability

Solution:
If the “Pay Later in 4” option isn’t available, you may need to select a different payment method or contact Klarna for further assistance.

Other payment methods:
If you are unable to pay by credit card or Klarna, we suggest you to use other payment methods, such as Paypal Express Checkout. you can follow the steps below to pay by credit card through Paypal:

1. On the shopping cart page, click the "PROCEED TO CHECKOUT" button.
2. On the checkout page, fill in your personal details and select Express Checkout "Pay Pal".
3. In the Paypal pop-up window, click "Pay with Credit or Debit Card". On the Fill in Information page, fill in your credit card information to complete the credit card payment.

If you have completed the above steps and are still unable to pay with your credit card, please consult your card issuer or contact a customer service representative. Please provide your order number, name and e-mail address so that we can assist in processing your order via e-mail.

Description of duplicate charges:
If you see two charges on your bill, it may be due to a previous order you canceled before completing payment or another payment was not completed. Here's how to check:

Order Status:
Check if any of your orders are marked as pending or unpaid. If one order is marked as paid and the other is not, it indicates that only one payment was successfully processed.

Bank Confirmation:
You can also confirm with your issuing bank whether two charges were made for the same order.

Confirm with the support email:
You can confirm the order status by sending screenshots of the two charges and the email address you used when placing the order to the support email address.

If you have any further questions or need assistance, please feel free to contact us.

Order Confirmation and Shipping Notifications:

Order Confirmation:
You should receive an order confirmation email after successfully placing an order.
Shipping Confirmation:
Within 24 hours of shipment, you will receive a shipping confirmation email with the tracking number.

Troubleshooting Missing Emails:
If you haven't received any emails, the issue may be due to:
1. Incorrect email address entered during checkout.
2. Spam filters blocking our emails.

Solution:

1. Please adjust your spam filter or check your spam folder.
2. Ensure you use your primary email to receive timely updates.

Klarna Payment Notifications:
If you used Klarna for payment, Klarna will notify you via email and push notifications about:

1. When payments are due.
2. Successful payment collection.
3. If a payment fails (which is unlikely).

You can also log in to Klarna’s website at any time to view your order and payment status.

Need Further Assistance?
If the issue persists after following the above steps, please contact our customer service representative for further assistance.

For full refunds, we will return all funds already collected. If you used Klarna for payment, any future scheduled payments will also be canceled.

For partial refunds, we will refund the amount corresponding to the returned items. If you paid with Klarna, you will receive an updated statement and adjusted payment plan.

For more detailed information on our refund policy.

If you have any questions, feel free to contact us at any time.

If you do not receive your shipment, please contact us immediately to inquire about your order and delivery status.

Salorein uses Secure Sockets Layer (SSL) software to secure online transactions.SSL is an industry standard that provides the most reliable protection for consumer information. All of your personal information, including credit card number, name and address, is encrypted by SSL as it travels over the Internet, ensuring that it cannot be read by unauthorized persons.

Salorein does not store your credit card information. Your financial information, such as credit card number, credit card expiration date, and billing address, is used only to bill you for products and services, and we take all necessary steps to protect the security of your information and prevent it from being stolen or used for fraudulent purposes.

If you have any further questions about security or the protection of your personal information, please feel free to contact us.

Salorein processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way other than as specified in this Policy.



Salorein collects two basic types of information during your visits to our Site.

First, we collect non-personally identifiable information. This is general information that cannot be traced to individuals and contains no personalized data, think of it as a simple census form. When visitors come to our Site, we collect and aggregate information indicating, among other things, which pages of the Site were visited, the order in which they were visited and which links on the site were clicked. Collecting such information involves logging the IP addresses, operating system and browser software used by each visitor to the Site. Although such information is not personally identifiable, it may be possible to determine from an IP address a visitor’s Internet Service Provider and the general geographic location of the visitor’s point of connectivity. We then use this information in making modifications and improvements to the site to provide users with a smoother and more efficient shopping experience.

Second, we collects personally identifiable information as needed to provide you with requested services and to process your orders. This information is provided directly by you, such as when you complete the account sign-up form, order form, or email marketing opt-in form and/or when you provide information over the telephone. The personally identifiable information you provide may include the following information, which we use as indicated below:

Name — used for order fulfillment and marketing
Mailing, Shipping and Billing Addresses — used for order fulfillment and marketing
Email Address — used for order status communication and marketing
Telephone Number(s) — used for order status communication and marketing
Credit Card or Debit Card Number — used for payment for orders
Further, when you use the Site to purchase a product as a gift and ask us to deliver it for you, we collect personally identifiable information that you provided regarding the gift recipient, including their name and mailing address.

For more details, please read our Privacy Policy.

Salorein processes your payment information securely through Klarna. We do not transmit or store any card information. All transactions are processed over a secure connection that utilizes the latest industry standard security protocols, ensuring the highest level of protection for your payment information. If you have any questions about payment security or need further assistance, please feel free to contact our customer service team.