• Torso Material: 90 days from from the date of delivery.
• Mechanical & Technical Components: 1 year from the date of delivery.

• Torso Material: The physical body, including the external TPE material and physical structure.
• Mechanical & Technical: Covers the internal mechanical and technical components: the suction and vibration modules.

• For Torso Material Concerns: If there appears to be a defect or damage of the product after receiving the product, please contact us with photos or a video. We arrange the re-shipment or a full refund of the product for you.
• For Mechanical & Technical Servicing: Should the mechanical or technical components require servicing, please reach out to us with a description of the issue. There is no need to return the torso, we will directly provide you with a brand-new replacement.

Our dedicated support team (service@salorein.com) is always ready to help you navigate this process smoothly.

If you're looking for detailed information on refunds, please visit our Return and Exchange Policy.