Shipping policy

Order Processing Time: Your order will be shipped within 48 hours (in stock) and will enjoy free shipping service (excluding remote islands), with an estimated delivery time of 3-5 business days.

The United States:

  • Shipping Time: 3-5 business days
  • Shipping Cost: Standard shipping is completely free.
  • Carriers: 

    Doll: UPS, FedEx (Carrier is randomly assigned, customer selection and delivery to PO Boxes are not supported.)

    Accessories: USPS, SpeedX, UNIUNI, GOFO, Yanwen, OnTrac, etc. (Carrier is randomly assigned. However,accessories can be shipped to PO Boxes via USPS.)

    Important Notes: If your chosen pickup location requires a specific courier, please email us (service@salorein.com) immediately after placing your order, so that we can arrange the corresponding courier to deliver your doll.


Note: Due to distance, $200 will be charged for the package to Hawaii and Alaska regions.

An additional delay of up to 2 business days on top of a regular 3-5 business days period should be expected. That is due to the variable time it takes to process and approve your order.



Europe:

 

  • Available Product: Sabrina only
  • Shipping Time: 6-10 business days
  • Shipping Cost: Standard shipping is completely free
  • Carriers: DPD, DHL, UPS

 

Supported Countries: Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Croatia, Austria, Romania.

Important Notes: Currently, only Sabrina is available for shipping to the European Union. Other products are temporarily unavailable for EU delivery.


United Kingdom, Switzerland, Norway, North Macedonia, Turkey & Iceland:

  • Available Product: Sabrina only
  • Shipping Time: 10-12 business days
  • Shipping Cost: Additional shipping charges apply
  • Carriers: DHL, UPS

 

Your address may not belong to the European Union, and the authorities may impose additional duties, fees or taxes on you that are beyond our control and you will be responsible for these costs.

Notice: If your address does not belong to an EU country, the parcel may be randomly checked by customs in transit, you will be required to provide customs clearance documents. It is recommended that you pay attention to your mailbox after placing the order, and upload the clearance documents within one week after receiving the notification to avoid the parcel being returned.


Expanding Our Reach
We’ll be launching in Canada soon. Stay tuned for updates!